Essential Services
Below is a list of services offered by agencies distinct from the Town of Johnstown.
Please note that the Town does not endorse any particular service or company. The resources listed below are intended solely for informational purposes and may not encompass the full range of available options.
Electric Service
Xcel Energy | 1-800-895-1999 | co.my.xcelenergy.com/s/ | Service Area Map (central Downtown Johnstown and 2534 Area)
United Power | 303-637-1300 | unitedpower.com/ | Service Area Map (Pioneer Ridge area and south)
Poudre Valley REA | 800-432-1012 | pvrea.coop/ | Service Area Map (Johnstown north of CR 48 1/2 and west of I25)
Report an Electric Outage/Street Light Outage
Natural Gas
Xcel Energy | 1-800-895-1999 | co.my.xcelenergy.com/s/ | Service Area Map
Internet
Ascent Broadband | 970-340-8100 | ascentbroadband.com/
AT&T | 800-331-0500 | att.com
CenturyLink | 866-963-6665 | centurylink.com
Rise Broadband | 844-866-0706 | risebroadband.com
TDS | 1-855-220-2592 | tdstelecom.com
T-Mobile | 1-866-784-7559 | t-mobile.com
Verizon | 800-880-1077 | verizon.com
Comcast and TDS have informed the Town about extensive work within the right-of-way and neighborhoods to expand services for Johnstown residents. The following FAQs were provided by the companies to inform residents of the construction process. Utility work tends to take place in easements and right-of-ways. Learn more about easements and right-of-way (ROW).
Comcast FAQ
- What can I do during the construction process?
- Watch for the notifications. It is easy to miss a mailer, door hanger or phone call as spam.
- Keep your pets in your house. If access is needed to your backyard, please make sure your pets are safe and secure during the time period provided by Comcast.
- Be patient. Comcast is having a new, state-of-the-art network built across these rural communities and bringing the full suite of services to Johnstown. Comcast and our construction partner are working to complete this work as quickly and efficiently as possible.
- Be aware of construction workers. All construction workers and people placing door hanger messages will be wearing a safety vest and a badge identifying themselves as a Comcast employee or an authorized Comcast contractor.
- Who can I contact with questions or specific concerns?
As this project progresses, we want to ensure residents are well-informed and prepared. Multiple notifications via door hangers to residents and businesses will be provided in advance of any work impacting your neighborhood. The door hanger will include a phone number for you to reach out to specifically around the project in your neighborhood. Should have any questions or concerns, please contact the phone number on your door hanger.
- Why is there a green box (telecom pedestal) in my yard?
To provide Comcast service in your community, our team needs to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally light green plastic housing and located in public rights of way.
Peds serve specific network engineering needs. Their above ground design and placement provides a more secure connection space and avoids service-impacting damage from water and ice. Above ground peds are also much easier and faster to service in the event of a network issue or outage.
To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors – in addition to staying in the public right-of-way or utility easements – creates some critical limitations on where peds can be placed.
- What does the restoration process look like?
Once work is complete in an area, restoration work will begin to make the area look like it did or better before the work began.
- When will I be notified that services are available to me?
Residents should keep an eye out for a combination of notifications including but not limited to postcard messaging, door hangers, letters etc. Notifications will be provided at various points during the construction process and finally when the address is serviceable.
TDS FAQ
- Who can I contact with questions or specific concerns?
Please contact the Customer Care Team at 877-422-5282 for more information